"I have been
using ServiceXp since 3/03 starting with version 1.58
Now working with the newest version 4, ServiceXp Pro has come a long way.
What I need in a service program is ease of use.
I am a one man shop so many of the feature in ServiceXp Pro I do not use,
but I think this makes ServiceXp Pro a great program where it can work for
all sizes of shops.
For me when a customer calls in; getting to the customer file along with
product and service history is important to me. And with ServiceXp Pro this
can be done quickly while the customer is still on the phone. And if a
service call is needed I have all the information so I don't have to ask the
customer all the same questions each time they call in
Also if a part is needed I can check the inventory and quickly see the qty,
price, locations and so much more for this part.
Robert has listen to many of my suggestion and put the better ones into
ServiceXp Pro to help me run my business.
If you are looking for a new service management software give ServiceXp Pro
a look."
Roy
Appliance Doctor
"...From
what I have seen of the program so far I am impressed.."
Dan
D&P Appliance
repair
"...This
is a great thing to do giving away your time. I will always remember you
for this..."
Richard
Hattan's
Appliance Service
".. looks
like its going to be a great program. I'm excited. thank you much!!!.."
Dave
Stout's
Appliance Service Co.
"...Its a
nice thing you are doing Robert..."
Frank
Appliance
Repair Service
"Robert I
cant thank you enough. I got the instructions and read them carefully. Saw
where my mistake was. Got on and I am taking my time setting the rest of it
up. You have no idea how much this is going to help me..."
Wilfredo
Maximum Cooling
And Heating Company
"This is
really cool of you to be doing. I've been looking for something like this to
help with my books and accountability issues! Thanks!"
Tracy
CAT Service
"...Looks
very good.."
Ron
HTV POS
"...We run
a pretty big operation in Alabama and we liked the features you offered
allot."
James
D and J
Appliance Repair
"...Ran
the basic of your program. I loved it. I am starting a small computer
service company..."
"...My partners
and I, agree that software pound for pound is still the best fit for us..."
Mark
Techs R Us
"...First
I would like to congratulate you on the wonderful software you have made
for the service industry..."
Nilesh
Westend
Electronic Services
"...Still
getting the hang of Service XP, it is a hell of a product..."
Ed
HVAC Service Co.
"First of
all... this is NOT SolutionGuy... this is SolutionGuy's wife, Cheri.
I've taken all these posts and suggestions regarding our business
management software very seriously. It truly is essential to the smooth
operation of our business to have the right software in place. I've
checked out many of the links you guys have referenced, and have done
significant research over the past week. All my efforts and searching
have lead me to the same conclusion... ServiceXp is absolutely the best
choice for our company. I am slowly overcoming my learning curve and
starting to realize that, not only will ServiceXp handle every aspect of
our growing new company, but the technical support is outstanding!
Robert Gracie is absolutely professional and committed to his product.
At this point, I would not think of using any other software program.
Thanks for all the good suggestions... It really helped to have a basis
of comparison to make an educated decision."
Cheri
Champion
Appliance
Just a
word or two about ServiceXp Pro. The system he has is a very easy one to
use, since I am older and slower than Robert, he has done a good job of
getting a system that is easy to work with and not hard to understand.
Changing from all paper based system to a computer base system was very
scary for me, I knew nothing about computers, but it has worked out
fine. Also this isn't the first computer system we have used, but by far
the best for me. I don't use all the uses the system will do, but having
it has helped me get a better picture of what my business is doing and
has made it much easier to run.
George
Gracie Appliance
Heating & Air Conditioning.
Wow, what
can I say this program is Very powerful... Thanks for all your support.
Ron
Network Services
"Great, what
a great program!.."
Roger
Friendly
Appliance
".. Nice
Software.."
Dan
Great Lakes Pump
& Supply Company
"Hi
Robert;
First... WOW!!!
What a fantastic program you've created and your overwhelming generosity to give
out your program for us to try.
Second... Did I
mention WOW! I've been looking at a few other 'commercially' available programs
of the same format that are either ridiculously expensive or are glorified
spreadsheet overlays.
I have only
setup the program right now but can already tell what a wonderful program this
is by just peeking around a bit. I have been looking for a (service) related
program for this new business venture I've started. I've looked at the big time
versions and the simple spreadsheet models and have to say, from what I've seen
so far, your program truly stands right up there with the top players.
What seems
surprising to me somewhat is that this much program is rarely ever seen in a
"Version 1" program. Your system is matching systems from others that are up in
the double-digits versions. Kudos to you.
Like I
mentioned, I've started a business which is in the security and fire alarm
installation field and trying to get this thing off the ground... well, actually
I'm running really fast with arms outstretched and bounding into the air on
occasion... :)
I have to tell
you that while looking around for different programs and receiving sales calls
from these companies with $$$$ thousand dollar price tags for their software, I
about fell off my chair. How's a single person startup company suppose to afford
programs like that? AND, on top of that, they want you to pay $$$ hundreds for
semi-annual support & even more for minor upgrades.
Whew!!! So, I
continued my search for a web-based company who wasn't trying to plunder their
users and found your system... by accident actually. I had been looking through
'CNet.com' download site and stumbled across the Tucows site which mentioned
yours. A quick search through Google brought me here directly..."
John
Envirotronix,
Inc.
"...Thank
you so much for creating this program. I've been checking it out for a
few days and I'm loving it. You put so much work into it..."
Lou
JSE Computer
Service
"...Thanks
for making such a useful program..."
Gary
American Turf
Solutions
"I have
down loaded your software from tucows and given it a quick look. Very
impressive! My company does automatic and manual door repairs so I'm
going to be changing a lot of the data..."
Tom
Commercial Door
Company
"...I have
downloaded serviceXp and have spent 3 days setting it up. I must admit
you've done a great job... Thank You"
Nick
Queensland
Breathing Systems
"...You
have done a great job.."
Ray
Fire & Ice
Heating & Cooling
"...Thank
you, what a great program..."
Travis
Ashley Heating &
Air Conditioning
"...Thank
you for such a wonderful software package..."
Phil
Plexnet
Communications, Inc.
"...awesome software!!! this will be very useful to me..."
Mike
Advance
Contracting
"..the
software looks great you have a lot of features and i am looking
forward to the next release... and new
features.. thank you again. and keep up the great work..."
Bruce
B&D Professional
Appliance Repair
"...Thank
so much for all your help. This is a great program..."
Jesse
J's A/C, Heating &
Refrigeration Service
"...Thank you for this tremendous work..."
Jim
A&M Sak's Appliance
